190 Bridge, Apt 1304 • Salem, MASSACHUSETTS, USA • 01970

Phone (978) 578-7625 • E-mail jpetrusa@yahoo.com

Julie Petrusa

Work experience

 

2007 – Present

Boston University Medical Center

Medical Information Systems Unit

Boston, Massachusetts, USA

Full-Time

Lead Software Applications Specialist

  • Supervising a team of Application Developers on various projects
  • Application requirements analysis and documentation
  • Designing, developing, unit testing, implementing, and supporting customized telephone-based speech recognition software applications and products
  • Monitoring of quality control process
  • Management of applications in a production environment
  • Collaborating with researchers and other application developers on ideas for software enhancements
  • Supporting other application developers on various projects

 

2006 – 2007

Eliza Corporation

Beverly, Massachusetts, USA

Full-Time

Team Leader, Application Development

v   Promoted from Application Developer to Team Leader

v   Received an award for hard work and dedication

v   Attended Speech TEK 2007 in New York

  • Supervising a team of Application Developers on various projects
  • Hiring, training and mentoring Application Developers
  • Enhancing the application development process for HIPAA Certification
  • Enhancing the application development training program

 

2005 – 2006

Eliza Corporation

Beverly, Massachusetts, USA

Full-Time

Application Developer

  • Application requirements analysis and documentation
  • Designing, developing, unit testing, implementing, and supporting customized telephone-based speech recognition software applications and products
  • Monitoring of quality control process
  • Management of applications in a production environment
  • Generating reports of application and linguistic data
  • Collaborating with marketing and account management staff on ideas for software enhancements
  • Supporting researchers, system engineers, and other application developers on various projects

 

2004 – 2005

Copernic

Montreal, Quebec, Canada

Full-Time

Webmaster & Operations Support / Fraud Specialist

v   Completed Course 519: PHP for Web Development at Learning Tree International in New York

  • Implementation, via on-line web systems, of sales requests for banner and keyword search advertising campaigns
  • Maintenance of information stored in databases
  • Monitoring and maintaining fraud detection and prevention systems
  • Programming and maintenance of production web pages and back-end systems
  • Testing enhancements done by programming department

 

2003 – 2004

Computer Sciences Corporation

Montreal, Quebec, Canada

Full-Time

Customer Support Analyst / ISO Quality Lead

v   Received an award for demonstration of a strong teamwork attitude and consistent professionalism

  • Providing technical assistance for Shell Oil Products employees by responding to incoming calls and e-mails, analyzing events and information, diagnosing cause of problem, trouble-shooting, resolving problem and advising user
  • Documenting and logging all pertinent call information such as customer info, nature of problem, solution, etc via call tracking software
  • Updating knowledge base

 

2002 – 2003

Microsoft

Montreal, Quebec, Canada

Full-Time

Technical Support Professional, Tier 2

v   Promoted from Tier 1 to Tier 2

  • Supervising and mentoring Tier 1 Technical Support Professionals
  • Handling escalated calls

 

2002

Microsoft

Montreal, Quebec, Canada

Full-Time

Technical Support Professional, Tier 1

v   Completed an extensive two-month training session given by Microsoft trainers on products and support guidelines

  • Providing technical support for Microsoft products by responding to incoming calls and e-mails, analyzing events and information, diagnosing cause of problem, trouble-shooting, resolving problem and advising user
  • Documenting and logging all pertinent call information such as customer info, nature of problem, solution, etc via call tracking software
  • Updating knowledge base

 

2002

Santa Maria Foods

Montreal, Quebec, Canada

Summer

MIS Support

 

2001 – 2002

Bishop’s University

Canada-Quebec-Lennoxville

Part-Time

Computer Consultant

 

2000

Nortel Networks

Montreal, Quebec, Canada

Summer

Project Coordinator

 

2000

Silentec

Montreal, Quebec, Canada

Summer

Project Coordinator

 

97/98/99/00

OrbTech

Montreal, Quebec, Canada

Summer

Assembly Worker / Receptionist / Secretary

Education

 

2004 – Present (on hold)

Concordia University

Montreal, Quebec, Canada

Master’s Degree – Computer Science

 

1999 – 2002

Bishop’s University

Lennoxville, Quebec, Canada

Bachelor’s Degree – Computer Science

v     Academic Honor Roll            1999 – 2000

v     Academic Honor Roll            2000 – 2001

 

1996 – 1999

Dawson College

Montreal, Quebec, Canada

DECPure and Applied Science

 

1991 – 1996

Villa Maria High School

Montreal, Quebec, Canada

High School Diploma

Languages

 

English, French, Italian, Spanish

KNOWLEDGE AND SKILLS

 

The following is a summary of the knowledge and skills I acquired from my work experience and university studies:

 

  • Design and analysis of data structures and algorithms
  • Object Oriented Programming (OOP)
  • Object Oriented Analysis and Design (OOAD)
  • IEEE standards for software documentation (SRS, SDD, STP)

 

  • Programming languages: Java, C++ (including MFC), Turbo Pascal, Scheme
  • Internet programming languages: HTML, XML, JavaScript, PHP, PERL, Python
  • Databases: Oracle, SQL Server, MySQL, Access

Additional Information

 

Please visit my website to view my university transcripts, assignments and projects: http://www.juliepetrusa.com/